Returns and Refunds Policy

PRAJWAL POLYPLAST

Last updated: 9 October 2026

1. Scope

This policy explains how returns, replacements and refunds are handled for products supplied by PRAJWAL POLYPLAST.

[CONFIRM: whether this policy applies to all orders, or whether individual quotations and purchase agreements take precedence over it.]

2. Eligibility

[CONFIRM: the return eligibility conditions — for example the time limit, the condition goods must be in, and whether unused original packaging is required.]

3. Custom-Manufactured Products

Slit, coated, die-cut and otherwise made-to-order products are manufactured to your specification.

[CONFIRM: the conditions that apply to custom-manufactured products, and whether they can be returned or credited in any circumstances.]

4. Damaged or Defective Products

[CONFIRM: the inspection, reporting and claim process — including the reporting period after delivery, the evidence you will need, and whether we replace or credit defective goods.]

5. Transit Damage

[CONFIRM: the process and time limit for reporting damage in transit, and who bears the cost of returning transit-damaged goods.]

6. Refunds

[CONFIRM: the circumstances in which refunds are available, the payment method used for refunds, and the processing timeline.]

7. Return Shipping

[CONFIRM: who is responsible for return shipping costs, and any exceptions to that rule.]

8. Sample Kits

[CONFIRM: whether sample kits are free of charge, whether they must be returned after evaluation, and what happens if they are not returned.]

9. Contact

For questions regarding returns or refunds, contact [email protected].