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Have a product question, need a sample, or want to discuss a custom converting project? We'd like to hear from you.

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FAQ

Before you write to us

How to reach the right desk fastest, what information speeds up a quote, and how we handle your enquiry.

Request a Quote
01 What should I include so I get a fast quote?
The substrate you are bonding or masking, the width and length format, total thickness, operating temperature range, adhesive preference if you have one, and your annual or trial volume. Add the application itself and any certification you must satisfy — that is usually enough for a specification-level response.
02 How quickly will I get a reply?
Enquiries sent through this form are answered within one business day. Specification and sample requests are prioritised, because the sooner a trial roll reaches your lab, the sooner your team can validate the construction.
03 Can I get technical help choosing between constructions?
Yes. Send your requirements and application detail, and our technical team replies with a shortlist of suitable constructions, the reasoning behind each, and the data sheets to compare. If an off-the-shelf grade does not fit, we will say so and quote the custom route.
04 How do I request a sample kit?
Use the sample kit form with your application, the substrates involved, your operating temperature and the number of people who need a roll. We curate the kit for your application rather than shipping a generic selection, so every roll in it is worth testing.
05 Do you ship internationally, and on what terms?
We are export ready and quote EXW, FOB or CIF depending on your preference and destination. Export documentation, certificates of origin and compliance paperwork are issued with the shipment, and metric and imperial spec sheets are supplied as standard.
06 How is the information in this form used?
We use your details only to respond to the enquiry you sent and for enquiry-related communication. They are not sold or shared with third parties. Our privacy policy explains your rights and how to reach us with a data request.

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